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FAQ (Frequently Asked Questions) Welcome to our FAQ section. The following are frequent questions we receive from customers. Simply click on a question to view its answer.
1. Who are you? How can I contact you? 1. Who are you? How can I contact you? PUZZLERING.ca is owned and operated by Bijouterie Pearlita. We are headquartered in Laval, Quebec, Canada. We specialize in the design and creation of fine filigree jewelry. We started as a family-owned business back in 1975. We have always recognized the importance of value and care in our craftsmanship. We are committed to providing our customers with high-quality items and an unforgettable customer service experience. Please do not hesitate to contact us at the following coordinates: Bijouterie Pearlita Telephone E-mail
2. Do I have to purchase your products online? Can I visit your establishment instead? No. You do not have to purchase our products online. In fact, we encourage you to pass by our establishment to see, touch, and feel our beautiful products in your own hands.
3. Do I have to pay a sales tax? It depends on your province/territory if you're purchasing within Canada. Please see table below. Bijouterie Pearlita is based in the province of Quebec. Customers from Quebec will be charged both the GST (5.0%) and the QST (7.5%). These taxes are charged cumulatively. In other words, customers from Quebec will pay a cumulative sales tax of 12.875%. Customers who purchase from New Brunswick, Nova Scotia, and New Foundland and Labrador will be charged the HST (13.0%). Customers purchasing from the USA are not subject to any sales tax.
4. How do I pay for my online purchase? Purchases made on PUZZLERING.ca are transferred to a third-party shopping cart provider. Here's how it works... You browse products in our Shop section and add them to a shopping cart provided by PayPal. The checkout process is also completed through PayPal. You shop on our site and make your payment on pages securely hosted by PayPal. You can pay using your own PayPal account or by credit card. PayPal accepts VISA, MasterCard, American Express, Discover, and BANK.
5. Do I need a PayPal account to pay for my purchase? A PayPal account is not necessary to make a purchase. You can pay using most major credit cards without even opening a PayPal account (free). The PayPal page will be displayed as part of the checkout process, and depending on whether you have used PayPal before on the same computer, a different screen will be shown to you. You will have the option to open an account or just pay for your purchase using your credit card.
6. What is your return policy? We offer a 30-day money back guarantee on all of our products. If you are not completely satisfied with your purchase, you can return it to us within 30 days of receipt for a full refund. Please allow 5 to 7 business days for your refund to be issued. Bijouterie Pearlita You must meet the following conditions:
7. Do you ship internationally? We only ship our products within Canada and to the USA only. Please do not attempt to purchase from anywhere else in the world.
8. Do you ship to PO Boxes? No. You must provide a valid mailing address within Canada or the USA. We will make no exceptions.
9. How much do you charge for shipping? Shipping is free! All of our products are shipped free of charge.
10. When will you ship my order? Order shipments depend on our current inventory. All orders are shipped within 3 to 4 weeks from the date of purchase. Once shipped, you can track your order online at www.canadapost.ca.
11. How do I determine my ring size?
12. What do I do if I am unable to put my ring back together?
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